General Assistant

General Assistant - Sheffield About the role

Join the Ninja Leisure team as a General Assistant at Ninja Warrior Sheffield.

If you're passionate about creating unforgettable experiences and being a part of a dynamic team, this is the perfect opportunity for you.

You'll oversee exciting activities like Ninja fuelled courses, large inflatable, Birthday Parties and private events whilst ensuring top‑notch customer satisfaction.

With a competitive rate, discretionary bonuses and fantastic employee benefits, this role offers the chance to thrive in a fun and fast‑paced environment.

Bring your leadership skills and enthusiasm to Ninja Leisure and help us become the premier family‑centric leisure destination!

General Assistant

Supervisor / Duty Manager

To help and encourage customers to have a fun experience, while observing safe and sensible behaviour.

To assist in serving customers at reception or cafe as required.

To serve and upsell customers Admission, Food, Beverages and Merchandise.

• Marshall the customers on Ninja Course.
• Continuously monitor Health and Safety by observing misbehaviour and act accordingly.
• Demonstrate excellence in Customer Service.
• Provide guidance to customers.
• Maintain cleanliness throughout the day.
• Serve on the caf and deliver food & beverages as required.
• Clean tables and counter surfaces.
• Take card payments.
• Ensure parties have a meet and greet as well as a farewell.
• Prepare and serve party food and contribute to the smooth running of parties in co‑ordination with Party Team on shift.
• Wash up baskets and jugs as required.
• Serve on reception desk as required.
• Answer telephone and take messages.
• Provide excellence in customer relations giving guidance and support.
• Upsell merchandise items at reception.
• Assist in cleaning at end of day including vacuuming site and cleaning washrooms.
• Ensure compliance with attendance and completion of all mandatory training.
• Ensure you follow the company health and safety procedures.
• Cover as a party host where required.