Customer Service Expert; Inbound calls and Administration

Kick Start Your Customer Service Career with Aviva

Starting salary between £26,900 - £29,650 (depending on hours, location, skills and experience). Our standard full‑time contracts are for 35 hours per week with options for part‑time working. Shift pattern: 08:00-17:30 Monday‑Friday.

If you love helping people, this role in our Customer Services team is the perfect opportunity to shine. You’ll be trained, supported, and encouraged to become one of our experts who not only help make our customers’ lives easier but also guide them through the complexities of financial planning. 15 million customers across the UK trust us.

You’ll be part of a collaborative and supportive environment where you’ll build rapport with our customers, helping out across Pension, ISA and Investment portfolio products. Joining our Wealth Business, you’ll be the face of Aviva, a trusted advisor handling calls, admin and digital support.

• An empathetic communicator who can build customer relationships
• Some customer service experience, in a corporate, office, retail, or hospitality setting
• A quick learner with the ability to understand and apply specialist financial knowledge
• Experience using Microsoft applications

• Starting salary between £26,900 - £29,650 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 6% of annual salary (actual amount depends on your performance and Aviva’s)
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 25 or 29 days holiday plus bank holidays; buy or sell up to 5 days
• Aviva‑funded Private Medical Benefit
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits such as sustainability options (cycle‑to‑work)
• Aviva Communities – use 3 paid volunteering days to help others
• Wellbeing support and tools

We’re inclusive and welcome everyone – we encourage applications from all backgrounds and experiences. Even if you don’t tick every box, we still encourage you to apply. We consider all forms of flexible working, including part‑time and job shares.

We flex locations, hours and working patterns to suit customers and you. Most of our people are smart working – spending at least 50% of their time in our offices every week while enjoying flexibility and time with colleagues.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

To find out more about working at Aviva, take a look here.

We would love it if you could submit your application online. If you require an alternative method of applying, please email