Spa Concierge

Ready to make a difference and be an important part of our Team?

The Woodhouse Day Spa in Lexington, KY is hiring!

At The Woodhouse, we value our team members and strive for excellence with every guest experience.

Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way”! We will provide you with the tools, knowledge, and intention that will help you deliver the best guest experience each time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you.

We are the best at first and final impressions! Our hospitality team members play an integral part in ensuring the Woodhouse Experience is delivered to each and every guest.

• Excellent customer service skills both internally with our team and when handling our guests
• Always maintain a professional and outgoing demeanor
• Represent the Woodhouse in every fashion through both their communication skills and polished appearance
• Work collaboratively with peers, management and spa professionals
• Maintain effective communication skills in person, on the phone, and in writing
• Multi-task efficiently
• Effective conflict resolution skills and willingness to think outside the box
• Detail oriented and analytically minded
• Respect guest confidentiality
• Take pride and care in their performance
• Stay current on full menu of experiences, price points, and retail product knowledge

• Scheduling appointments
• Maintaining guest areas for cleanliness
• Serving guests throughout their Woodhouse Experience
• Completing sales transactions
• Maintaining Woodhouse Day Spa standards in all aspects of operation
• Exceeding guest expectations in all areas of service

• Competitive pay and incentive programs
• Eligibility to accrue paid time off based on minimum hours requirement
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new, state of the art facility
• Ongoing training opportunities

• Frequent standing, walking, and sitting
• Ability to lift 5 lbs. & occasionally lifts/carries up to 15 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

• Primarily indoor work setting filled with various aromas from our retail products, and soft music playing in the background
• Varying schedule to include evenings, holidays and extended hours as business dictates

We require a minimum of 1-3 years in a customer service role; additional experience in the wellness industry is a plus.

Job Type: Full-time

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guests to feel revived and renewed long after they leave us.

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well‑being.