Customer Service Advisor

This range is provided by Wandle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Wandle

Customer Service Advisor

Location: Bankside, London

Make a real difference every day.

At Wandle
, we’re passionate about providing safe, affordable homes and dependable local services. As part of our Customer Service Team
, you’ll be the first point of contact for our customers—helping with everything from tenancy queries to repairs and maintenance. No two days are the same, and your role will be key in delivering exceptional service.

What you’ll do:

• Handle a variety of enquiries via phone and email
• Diagnose and book repairs
• Take payments and advise on accounts
• Support customers with tenancy and housing options
• Resolve complaints wherever possible at first contact

What we’re looking for:

• Experience in a contact centre - preferably in a Housing Association or Local Authority
• Skilled in diagnosing and prioritising repairs
• Strong communication, listening, and IT skills
• Resilient, empathetic, and solution-focused
• A team player with attention to detail

Why Wandle?

We’ll provide full training and a supportive environment where you can thrive. Bring your positive attitude and commitment to great customer service—and help us champion our customers every day.

Apply now and be part of something that matters.

Closing Date: 11th January 2026 at 11:59pm

Shortlisting: 12th January 2026

Interviews: Week Commencing 19th January 2026

Please note that we will be scheduling short telephone interviews first to scope suitability, and then there would be 2nd stage interview in-person should you be selected.

29 days annual leave, plus Public Holidays. Income Protection, Salary Life cover and great learning and development opportunities.

• Entry level

• Full-time

• Customer Service

• Non-profit Organizations and Housing and Community Development