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Senior Merchant Escalations Lead; Mandarin
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-02-16
Listing for:
JD.COM
Full Time
position Listed on 2026-02-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
A leading e-commerce platform based in the UK is seeking a Customer Service Associate to manage escalations and improve customer support processes. Responsibilities include establishing escalation procedures, monitoring service offerings, and liaising between departments. The ideal candidate possesses strong communication skills in both English and Mandarin, ideally has a background in eCommerce, and is driven to enhance seller and creator experience.
This full-time position emphasizes collaboration and analytical capabilities.
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Position Requirements
10+ Years
work experience
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