Customer Service Administrator

Areyoupassionateaboutdeliveringexceptionalcustomerservice?

Joinourgrowingteamandworkwithourhomegrowne-commercebrands,helpingcustomerswiththeir‘DIY’shutterorders.

You’llbepartofasmall,dedicatedteamreportingdirectlytoour

Customer Experience Supervisor .Thisisafull-timetemporarypositionwiththepotentialtobecomepermanentforthesuccessfulcandidate.

Thehourlypayrateforthisroleis £13.05perhour,thehoursarehours

Mondayto

Friday:9:00am–5:30pmandone

Saturdaypermonth:10:00am–4:00pm(rotabasis).

• Provideworld-classcustomerserviceviaphone,email,social media,andlivechat.
• Ensurecustomersaresupportedefficientlyandeffectivelyateverytouchpoint.
• Offerexperttechnicaladvicebeforepurchasetobuildcustomerconfidence.
• Useourbespokeordermanagementsystemtocheckandconfirmorders,suggestingwaystomaximisesatisfaction.
• Liaisewithmanufacturersandcustomerstoresolvequeriesandfinalisetechnicaldrawings.
• Manageshippinganddeliverydatathroughour
  
  CRM.
• Resolvedelivery,damage,ordesignissuesquicklyandprofessionally.

• Genuinepassionfordeliveringexcellentcustomerserviceandsupportingpeople.
• Strongcommunicationandinterpersonalskills,withtheabilitytobuildrapportquickly.
• Collaborativeteamplayerwhothrivesinafast-paced environment.
• Positive,proactive,andhardworkingattitude.
• Comfortableworkingwithnumbersandinterpretingmetricmeasurements.
• Desirable experience: Previousofficeoradministrativework,retail experience,andfamiliaritywithmade-to-measureproducts.

• 1+yearsinanadministrativeorcustomerservicerole.
• Experienceinhomeinteriors,windowcoverings,oronlineretailisabonus(butnotessential).

Working for First Recruitmentasatemporaryworkerisagreatopportunitytoexperienceavarietyofworkplaceswithindifferentindustries ,whilstofferingflexibleworkinghours.

Youcanalsoexpecttoreceiveexcellentbenefitsonceyoubegintempingwith First Recruitment Servicessuchas :

• 24/7accesstoNHSapprovedGPtelephonesupportandprescriptionservices
• AccesstotheUKslargestemployeesdiscountplatform
• Specialistmedicalassistanceandsupporthotline
• Weeklypay
• Hundredsofgymdiscounts
• 24/7accesstomentalhealthcrisissupportandcounselling

Job Types:Full-time,Temporary

Contract length:3months

Work Location:

Inperson