Customer Service Assistant; FTC

Customer Service Assistant - Join Our Team at Gatwick Airport!

Here at National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a Customer Service Assistant at Gatwick Airport, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for.

This is a fixed-term contract, from the 25th March 2026 - 31st October 2026, for our very busy summer season. You'll be working 4 on/4 off (alternating days and nights) from 6am-6pm / 6pm-6am.

• Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.

• Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.

• Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.

• Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).

• Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.

• Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.

• Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.

• Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service.

• Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.

• Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement.

• Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.

• Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.

• Problem-Solver: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience.

• Adaptable & Flexible: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs.

• Detail-Oriented: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.

• Excellent communication and customer service skills.

• Strong multitasking abilities – able to handle multiple duties and stay organized.

• Effective complaint resolution skills, ensuring customer satisfaction.

• Punctual with good time management.

• Previous customer service or parking experience is a plus, but not essential – full training will be provided.

• Knowledge of health and safety protocols.

• A proactive, solution-focused mindset with the ability to work both independently and as part of a team.

If you’re passionate about customer service, thrive in a dynamic environment, and want to make a difference, we’d love to hear from you.
Apply today and join our team at National Car Parks!