Customer Service Advisor; Reception

Job Advert

Are you passionate about delivering outstanding customer service and making a difference in your community? At Torus, our Heartlands Reception Teams are the face of our organisation, serving as the first point of contact for customers across Warrington, Liverpool, and St Helens. We are dedicated to resolving customer queries across all communication channels, ensuring an exceptional customer experience every time.

• Serve as the first point of contact for customers face‑to‑face, resolving queries promptly and escalating when necessary.
• Deliver accurate, professional information with the goal of ensuring a world‑class customer experience.
• Build effective relationships with colleagues across the business, particularly within the Local Housing Teams.
• Support customers in navigating services offered by Torus, housing providers, councils, and other relevant organisations.

• Demonstrate a strong understanding of Social Housing issues and an awareness of services provided by housing providers and local councils.
• Excel in customer‑facing roles, showing a commitment to delivering exceptional service.
• Possess excellent IT skills to support efficient service delivery.
• Are flexible and capable of working across all three heartland locations (Liverpool, Warrington, and St Helens) when required.

Short‑listed applicants will be invited to attend an in‑person interview commencing Monday 9th February 2026.

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

We reserve the right to close applications early if a sufficient number of applications are received.