Telephone Collections Agent at Bristow and Sutor Group

Company Description

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group, employing over 450 people in debt recovery throughout the UK. We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Working shifts run between 8 am to 8 pm, Monday to Friday; the primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts. Salary wise, you can expect a basic salary from £23,810 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year (from April 1st 2025).

This is a full‑time permanent role working 37.5 hours, and our office is based in the S3 Post Code Area!

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

• Previous experience working in a call centre or credit control type role is important
• Clear and confident communication skills both writing/data entry and over the telephone
• Being comfortable working to targets earning more money based on your achievements
• Strong IT skills we use different technologies and systems and need you to pick these up quickly
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
• Problem solving abilities able to ask the right questions to get the information you need

• Welcoming working environment
• Casual smart dress code
• Company pension
• Colleague discount scheme
• Christmas Savings Scheme
• Free on-site parking
• Employee Assistance Programme
• Attractive bonus, incentives and performance rewards
• Death in service benefit
• Hybrid working (subject to reaching required standards)

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.