Resident Services Associate; Customer Service & Lettings

Resident Services Associate (Customer Service & Lettings)
Sheffield City Centre | Build-to-Rent

I'm recruiting on behalf of a leading Build-to-Rent operator for a Resident Services Associate role at a build to rent scheme Sheffield city centre.

This role is ideal for customer service or sales professionals looking to move into property, as well as those with some residential experience who enjoy working in a people-focused, fast-paced environment.

The Opportunity

Based at a luxury apartment development, you'll support both lettings and resident services, helping to lease the building and deliver an excellent day-to-day experience for residents.

You'll be the first point of contact for prospective and existing residents, combining customer service, sales, and problem-solving to ensure the scheme runs smoothly from launch through to full occupancy.

Key Responsibilities

Lettings

Manage enquiries and respond promptly
Conduct engaging apartment viewings
Support leasing, renewals, and the referencing process
Manage the tenancy life cycle, including check-ins, check-outs and inspections

Resident Services

Create a welcoming environment for residents and visitors
Handle queries and complaints efficiently and professionally
Coordinate maintenance requests and contractor visits
Carry out regular property walkarounds to maintain high standards
Collect resident feedback and help build a strong on-site community through events and local partnerships

About You

Highly organised and comfortable in a customer-facing role
Sales or customer service background
Passionate about delivering a great resident experience
Proactive, practical, and solutions-focused

If you enjoy working with people and being hands-on, this is a great opportunity to build a career in the growing Build-to-Rent sector