Resident Services Associate; Customer Service & Lettings

Resident Services Associate (Customer Service & Lettings)
Sheffield City Centre Build-to-Rent

I'm recruiting on behalf of a leading Build-to-Rent operator for a Resident Services Associate role at a build to rent scheme Sheffield city centre
.

This role is ideal for customer service or sales professionals looking to move into property, as well as those with some residential experience who enjoy working in a people-focused, fast-paced environment.

Based at a luxury apartment development, you'll support both lettings and resident services, helping to lease the building and deliver an excellent day-to-day experience for residents.

You'll be the first point of contact for prospective and existing residents, combining customer service, sales, and problem-solving to ensure the scheme runs smoothly from launch through to full occupancy.

• Manage enquiries and respond promptly
• Conduct engaging apartment viewings
• Support leasing, renewals, and the referencing process
• Manage the tenancy life cycle, including check-ins, check-outs and inspections

• Create a welcoming environment for residents and visitors
• Handle queries and complaints efficiently and professionally
• Coordinate maintenance requests and contractor visits
• Carry out regular property walkarounds to maintain high standards
• Collect resident feedback and help build a strong on-site community through events and local partnerships

• Highly organised and comfortable in a customer-facing role
• Sales or customer service background
• Passionate about delivering a great resident experience
• Proactive, practical, and solutions-focused

If you enjoy working with people and being hands-on
, this is a great opportunity to build a career in the growing Build-to-Rent sector
.