Customer Account Manager

Overview

Are you a customer service enthusiast ready to make a positive impact in the manufacturing and production industry? Our client is looking for a dedicated Customer Service Specialist to join their vibrant team in Ledbury! This is an exciting opportunity for someone with a passion for excellence and a knack for managing relationships.

As a Customer Service Specialist, you will be the heartbeat of the organisation, acting as the central point of contact for our clients esteemed customers. Your mission? To deliver an exceptional customer experience while managing order processes with precision and care.

• Oversee the entire order process from placement to delivery using the Customer Relationship Management and ERP systems.
• Customer Engagement:
  Build strong relationships with both internal and external stakeholders, ensuring customer requirements are met and communicated effectively.
• Performance Reviews:
  Prepare and lead regular performance reviews with customers to enhance service delivery.
• Complaint Resolution:
  Acknowledge and address customer complaints promptly, ensuring effective feedback loops.
• Inventory Management:
  Collaborate with various functions to manage customer finished goods levels and aged inventory.
• Process Improvement:
  Continuously seek ways to enhance customer relations and streamline processes for better service.

• Experience:
  
  Minimum of 3 years in a customer service role, preferably within the manufacturing sector.
• Technical
  
  Skills:
  
  Proficiency in SAP and (url removed) is a plus, along with strong Excel abilities.
• Excellent interpersonal and communication skills are essential.
• Mindset: A customer-focused, results-oriented individual who is self-motivated and capable of building collaborative relationships.

• Dynamic Environment:
  Work in a fast-paced, high-pressure setting that fosters growth and continuous learning.
• Supportive Team:
  Be part of a dedicated team that values your contributions and encourages professional development.
• If you have the drive to excel in customer service and want to be part of a team that makes a difference, we want to hear from you!

Send your CV and a brief cover letter outlining your relevant experience to Gemma at Adecco.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.