Customer Experience Manager
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-03-02
Listing for:
Anna Maher Consulting Ltd
Seasonal/Temporary, Contract
position Listed on 2026-03-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager -
Management
Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Retention & Renewals Manager - 12 Month FTC (Maternity Cover)
Location:
Sheffield City Centre (Hybrid Working)
Salary: £45,000 per annum
Anna Maher Recruitment is recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation based in Sheffield.
This leadership role is focused on driving customer retention, managing renewals performance, and reducing churn, while leading a customer-facing team delivering measurable customer value.
Key Responsibilities- Lead, coach and develop a team of 10-15 customer-facing staff
- Drive retention and renewals strategy to minimise churn and maximise renewals
- Manage renewal pipelines and proactive customer engagement activity
- Monitor performance metrics and improve customer outcomes through data insight
- Work cross-functionally with Sales, Product, Marketing and Support teams
- Candidates must have a background in Retentions or Renewals
- Previous experience managing or leading customer-facing teams
- Experience with in Customer Success, Retention, Renewals, Account Management or SaaS environments
- Strong commercial awareness with responsibility for churn reduction and renewal performance
- Excellent leadership and coaching skills
- Salary £45,000
- Hybrid working
- Sheffield City Centre office
- 12-month fixed-term contract (maternity cover)
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