German speaking Customer Service Advisor

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Job title:
German speaking Customer Service Advisor

Salary: £26,500 per annum

Location:
Remote, with 1 day per month in the office

Contract:
Permanent, full-time

Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.

Responsibilities:

• Handle customer enquiries from German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.
• Maintain customer records and accurately log interactions.
• Work collaboratively with team members and management to improve customer experiences.

What We’re Looking For:

• Fluent in both written and spoken German.
• Strong communication and problem-solving skills.
• Prior experience in a customer service role is advantageous.
• Ability to work independently in a remote setting.

Shift Patterns:

You can choose one of the following 5-week rotational shift patterns:

Choice 1 (5-Week Rotation):

• Week 1:
  Monday to Friday. 07:00 – 15:15 UK Time
• Week 2:
  Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
• Week 3:
  Monday to Friday. 11:00 – 19:15 UK Tim
• Week 4:
  Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
• Week 5:
  Monday to Friday. 11:45 – 20:00 UK Time

Choice 2 (5-Week Rotation):

• Week 1:
  Monday to Friday. 07:00 – 15:15
• Week 2:
  Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
• Week 3:
  Monday to Friday. 11:00 – 19:15
• Week 4:
  Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
• Week 5:
  Monday to Friday. 11:45 – 20:00
• Life insurance
• Ability to work remote
• Company discount
• Eye tests
• Buy/sell 5 days of holiday a year
• Enhanced maternity/paternity pay

And many more!

If you're a customer-focused individual with fluent German language skills, we'd love to hear from you!

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Customer Service and Administrative
• Industries Consumer Services

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