Customer Service Assistant

About the Company

MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham, and Glasgow. The business is focused on the development and management of residential, student accommodation, and industrial assets and manages a diverse portfolio covering every major asset class across the UK. With a significant pipeline and continued expansion underway, this role offers the opportunity to play a key part in shaping high-performing operational environments within one of the UK’s most active property platforms.

We are seeking a friendly, proactive and customer-focused Customer Service Assistant to join our student accommodation team in Sheffield. This role plays a vital part in shaping the day-to‑day experience of our residents and ensuring they feel welcomed, supported and at home from the moment they arrive.

• As the first point of contact for students, you will set the tone for their entire stay, welcoming new residents during check‑in, responding to enquiries, resolving concerns and contributing to a vibrant community atmosphere.
• Organise social events or community activities, support a student with a personal concern, and work alongside the facilities team to ensure the building operates smoothly.
• Provide a professional and approachable service to all residents, dealing with queries and complaints calmly, fairly and timely to achieve positive outcomes.
• Create a welcoming community environment by supporting events and activities that encourage engagement and connection, and help residents leave with a positive experience.
• Support local occupancy targets by encouraging re‑bookings and renewals, maintaining awareness of local market conditions and competitor offerings, and balancing commercial needs with high customer‑service standards.
• Contribute to wider community and sustainability initiatives, promote recycling and energy‑saving practices, and support community or charity projects that help students connect with the wider Sheffield area.
• Work closely with facilities and management teams to maintain a safe, clean and well‑managed environment, identify safety risks, follow emergency procedures, ensure mandatory training and health and safety standards are met, and liaise on maintenance requests.

• Experience in purpose‑built student accommodation, hospitality, or another customer‑facing environment.
• Confidence handling enquiries, complaints and competing priorities in a fast‑paced setting.
• Strong team player with good organisational skills, a positive attitude and the initiative to solve problems independently.
• Enjoy working with young people and a passion for creating a safe, supportive, and welcoming community.