Casual Event Ticketing Team Member

About the Role

As an Event Ticketing Team member you will be one of the first points of contact for customers visiting the venues on event days. As a member of our Ticketing team you will provide an excellent customer experience to our customers and clients.

On event days you are responsible for greeting customers and ascertaining their ticketing requirements, which can include ticket sales, printing pre‑paid tickets, ticket collection, and providing accurate event information, ensuring ticketing systems and records are maintained and accurate.

• Deliver an exceptional customer experience across all touchpoints, including in person, via telephone, and email
• Provide accurate ticketing services, information, and support, resolving customer queries efficiently and professionally
• Proactively identify and resolve customer issues, escalating where appropriate
• Work collaboratively with Duty Managers and wider teams to ensure the smooth and efficient delivery of events
• Maintain accuracy across ticketing systems, records, and administrative processes
• Undertake additional duties as required to support event operations and business needs
• Support and adhere to all venue security and counter‑terrorism measures, including participation in relevant training and information sharing
• Ensure full compliance with company policies, procedures, and all relevant legislation, including health and safety requirements
• Contribute to the successful implementation of company initiatives and operational standards
• Maintain professional standards of appearance in line with company dress code

• Competitive Rate of Pay!
• Flexible working arrangements – you can choose your shift pattern to work around your other commitments, improving your work‑life balance.
• Paid every 2 weeks for the shifts you have worked.
• Our casual employees make up the largest part of our workforce, from people across the city – it’s a great place to make friends and socialise in a different environment.

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and – where relevant to the role – a basic and enhanced DBS check. All checks will be carried out in line with data protection law, and we will only request information that is necessary for the role.

We are committed to active inclusion, diversity, and equal opportunities. We welcome discussions about flexible working arrangements.