Customer Service Representative

Job description

People don't just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you're a people person, you'll love working here. You'll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

• Location:
  
  83 York Street, Heywood, England, OL10 4NR
• Contract type:
  Part-time
• Hours:
  
  21
• Salary: £12.75 per hour

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working. Our shops have a variety of opening times between the hours of 8am‑10pm, Monday to Sunday.

• Annual pay review and bonus scheme – base salary reviewed annually, qualified for an annual performance bonus
• Holiday entitlement – 28 days annually (pro‑rata)
• Paid birthday day off – an extra paid day off for your birthday
• Pension plan – match pension contributions to 4%
• Perks and discounts – discounts in high‑street shops, cinemas and holidays
• Training and development – career development opportunities, promoting from within

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with ability to engage with customers from all walks of life

• Talent Acquisition team will review your application
• If successful at this stage, you will receive an email with a link to complete an online assessment via Hire Vue
• Successful candidates will be invited for an interview