Head of Customer Service

Head of Customer Service
Manufacturing & Supply Chain industry
£55,000 - £65,000
Sheffield based (fully on-site)
Client Details

Page Group are working with a leading SME business who operate in the manufacturing & supply chain industry, who are now looking to appoint a new Head of Customer Service at their offices in Sheffield

Description

Strategically & Operationally lead Customer Service, Order Processing, Internal Sales & Account Management
Create, implement and drive the CX Strategy across a national B2B customer base
Conduct in depth reviews of existing process and procedures to highlight opportunities to drive positive change, leading to better outcomes for customers, improved operational efficiency, reduced lead times and increase profit
Work closely with production planning to manage order book to help create a timely distribution plan
Manage relations with 3rd part logistics providers, managing commercial contracts and ensuring SLA's are met
Take ownership of any escalated customer issues with a view to resolve in a timely manor
Work closely with sales function to manage customer onbaording and provide support where required
Identify opportunities to implement new technologies, systems and AI that improve customer satisfaction and reduce manual workload Profile

Leadership at a similar level

Experience with in a manufacturing, supply chain, production or logistics environment
Ability to motivate and inspire a team
Experience implementing new systems and technologies

Job Offer

The role of Head of Customer Service will join an SME Manufacturign organisation at their Offices in Sheffield.

The role offers a salary of £55,000 - £65,000 depending on experience

Working Hours are 8-30 to 17-00 Monday to Friday, fully on site in Sheffield