Customer Service Advisor - Part Time

Job Description

Customer Service Advisor - Part Time (Req )

Posting

Start Date:

19/06/2026 | Posting End Date: 17/07/2026

Job Function: EE Contact Centres | Division:
Consumer |

Job Location:

G  Sheffield Endeavour

Advertised Salary: £26,116 FTE

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with EE.

You'll be talking over the phone to customers with all sorts of billing‑related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.

We don’t require specific experience. Provided you are naturally helpful, calm, and can build relationships, we can train you on the rest.

• Handle customer inquiries regarding billing and payment issues.

• Escalate more complex issues and take ownership to resolution.

• Maintain accurate call records and follow company policies.

• Naturally helpful, calm, and capable of building relationships.

• Strong verbal communication skills.

• Ability to learn and apply training quickly.

• Starting salary of £26,116

FTE, rising to £26,738

FTE after 8 months, plus incentives and bonuses.

• Online GP service for you and immediate family 24/7, fully funded.

• Market‑leading paid carer’s leave (up to 2 weeks).

• Family leave: equalised maternity, paternity, and adoption—18 weeks full pay, 8 weeks half pay in the first year.

• Huge discounts on EE & BT products (Mobile and Broadband).

• Support in building your career path.

• Season ticket travel loan.

• Volunteering days.

• Optional private healthcare and dental.

• 25hrs PM:
  Mon Tue Wed Thu Fri Sat Sun  14:40–20:40;
  Day Off. AM:
  Mon Tue Wed Thu Fri Sat Sun  09:00–14:00;
  Day Off.
• 20hrs PM:
  Mon Tue Wed Thu Fri Sat Sun  14:45–19:45;
  Day Off. AM:
  Mon Tue Wed Thu Fri Sat Sun  09:00–13:00;
  Day Off.