Apprentice Service Advisor

Location

Sheffield, South Yorkshire

£7.55 per hour (under 18) £10.80 per hour (age 18-20) £12.71 per hour (age 21 and over)

We are looking for people that are ambitious, who demonstrate a willingness to learn and who are excited by the prospect of working with our fantastic brands. With a customer centric approach, you will always be striving to deliver service above customer expectations!

You will receive block training at the purpose-built training academy. This will be complemented by a combination of Virtual Classroom sessions and E-Learning modules, underpinned and supported through every part of the apprenticeship programme via practical work experience and assessments.

To qualify for the programme, you must have gained or be working towards GCSE grade 4-9 in Maths, English and a science related subject. Conditional offers will be made on the provision of received grades.

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
• Ensuring the proper qualification and understanding of customer requirements and advising customers of predicted completion times and collection arrangements.
• Responding to customer enquiries by telephone, email and in person and successfully converting these into firm bookings.
• Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
• Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
• Working as part of a team to ensure all departmental objectives and KPI’s are achieved.

• A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
• Strong IT skills.
• Ability to work to targets, deadlines and under pressure.
• Ability to quickly build strong relationships.
• A driving license free from excessive penalties is preferential.

• Comprehensive package
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:
  Enhanced paid maternity and paternity leave
• Wellbeing & protection:
  Life assurance, pension, enhanced sickness cover
• Training & development:
  From foundation to advanced levels through brand partner training and best-in‑class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle‑to‑work and discounted gym schemes
• Referral scheme up to £1,000

Read more about our Employee Benefits - JCT
600

At JCT
600, you’re always a name, never a number. Ready to drive your career forward? Click “Apply Now” and upload your CV. Looking for future roles? Submit your CV directly here and join our talent pool.

JCT
600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT
600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.