Learner Support Advisor

Norfolk St, Sheffield City Centre, Sheffield S1 2JE
, UK

Title: Learner Support Advisor

Location: Sheffield

Contract: Full-time, permanent (37.5 hours per week, Monday – Friday)

Are you passionate about customer support and creating positive learner experiences? We are seeking a dedicated Learner Support Advisor to join our team. In this role, you’ll assist learners throughout their journey from application through course completion, ensuring they enjoy a smooth, rewarding experience.

Key to this role is ensuring we meet Service Level Agreements (SLAs) and deliver exceptional support to our learners, enabling their success and satisfaction with our programs.

• Provide outstanding support to learners via phone and email, addressing queries promptly and escalating issues as necessary.
• Manage learner applications, including compliance checks, and maintain accurate records on platforms like Salesforce.
• Ensure learners are prepared to start their courses with all required documentation in place for a seamless course completion.
• Build and maintain strong relationships with learners, offering expert guidance and keeping them informed throughout their journey.
• Assist with various administrative tasks to ensure smooth program operations.

• Proven experience in customer service with clear, confident communication skills.
• Excellent attention to detail, particularly in data entry and documentation.
• Ability to work independently and collaboratively, meeting deadlines in a fast-paced environment.
• Experience with Salesforce or similar CRM systems is advantageous.