Automotive Service Advisor

Aka Recruitment
 
 are excited to continue working with a fantastic
 
  family-run business
 
 to bring you this exciting
 
  Service Advisor
 
 position based at their
 
  Sheffield
 
 branch. Working
 
  Monday to Friday 8:00am to 5:30pm
 
 , along with
 
  1 in 3 Saturday mornings
 
 , you will be rewarded with a
 
  basic salary starting at £27k
 
 and a realistic
 
  OTE of £34,000
 
 , alongside excellent training and long-term career prospects.

Job

Duties Include:

Deliver exceptional customer service both face-to-face and over the telephone.

Book in vehicle services, repairs and MOT appointments efficiently.

Liaise with customers regarding service requirements, warranty work and repair updates.

Keep customers informed throughout every stage of the aftersales process, ensuring a first-class customer experience.

Prepare accurate job cards and ensure all relevant customer and vehicle information is recorded correctly.

Coordinate with the workshop to ensure work is completed efficiently and within agreed timescales.

Provide quotations for servicing, repairs and additional work where required.

Promote additional products and services where appropriate, maximising aftersales opportunities.

Handle customer queries and resolve any issues in a professional and timely manner.

Work closely with the Parts and Workshop teams to ensure smooth day-to-day operations.

Ensure all manufacturer and dealership procedures are followed whilst maintaining accurate service records.

Build lasting relationships with both new and existing customers, encouraging repeat business and customer loyalty.

Requirements:

Previous experience as an
   
    Automotive Service Advisor
   
   is essential.

Experience using
   
    Kerridge/CDK
   
   or
   
    Pinnacle
   
   dealer management systems is essential.

Excellent customer service and communication skills.

Professional and confident manner with the ability to build rapport with customers.

Strong organisational skills with the ability to manage a busy workload.

Ability to work effectively both independently and as part of a team.

Good administration and IT skills with strong attention to detail.

Full UK Driving Licence would be advantageous.

Reasons to Apply:

Join a well-established and respected family-run business.

Busy and successful Service Department with a strong customer base.

Excellent manufacturer and in-house training opportunities.

Friendly and supportive working environment.

Genuine opportunities for career progression.

Competitive salary with achievable bonus structure.

Fantastic opportunity to develop your career within the automotive aftersales sector.

This is an excellent opportunity for an experienced
  
   Service Advisor
  
  looking to join a thriving and supportive dealership environment. If you enjoy delivering outstanding customer service and want to become part of a successful aftersales team, we'd love to hear from you. Please send your CV in confidence to us here at Aka Recruitment, job reference code is Aka
3844