Customer liaison officer x

Company Description

Sapphire Utility Solutions Ltd is a trusted provider in the utility sector, delivering innovative solutions that meet and often exceed client needs. The company is known for experienced teams who demonstrate a courteous, professional attitude and a strong focus on customer satisfaction. Sapphire works collaboratively with clients and partners, always considering the broader impact of its services. Operating largely behind the scenes, the team maintains essential water and wastewater utilities that communities rely on every day.

The company is driven by a long-term vision, maintaining today’s infrastructure to support tomorrow’s needs.

This full-time Customer Liaison Officer role is an on-site position based in Sheffield, and surrounding area. The role involves being a primary point of contact for customers, responding to queries, providing updates, and ensuring clear, respectful communication throughout service delivery. Typical tasks include managing customer appointments, handling concerns or complaints, gathering feedback, and coordinating with operational teams to resolve issues promptly.

The Customer Liaison Officer will document interactions, monitor customer satisfaction levels, and support continuous improvement initiatives. The role requires working closely with colleagues and clients to maintain high service standards and uphold Sapphire’s reputation for professionalism and reliability.

• Candidates should possess strong Customer Liaison and Customer Service skills to manage interactions and support a positive customer experience.
• Candidates should possess excellent Communication skills to convey information clearly between customers, internal teams, and external partners.
• Candidates should possess solid Analytical Skills to interpret feedback, identify trends, and support effective problem-solving.
• Candidates should possess a focus on Customer Satisfaction, with the ability to actively listen, empathize, and follow through on commitments.
• Relevant experience in utilities, infrastructure, or a field-based customer-facing role is beneficial.
• Ability to work on-site in Sheffield, manage time effectively, and adapt to changing priorities.
• Proficiency in basic IT systems (email, CRM or customer databases) and accurate record-keeping.
• Full UK driving licence and willingness to travel locally as required is an advantage.