Customer Service Advisor

Customer Service Advisor

Sheffield (S2)

£25,000 Per Annum

Full-Time | Permanent

Join a Growing Waste Management Business in Sheffield

We are currently recruiting for a Customer Service Advisor to join a fast‑paced and growing waste management company based in Sheffield. This is an excellent opportunity for someone with strong customer service experience who enjoys working in a busy environment and delivering exceptional support to customers.

You will play a key role in supporting customers with enquiries, resolving issues efficiently, and ensuring a smooth customer experience from start to finish.

As a Customer Service Advisor, your responsibilities will include:

• Handling inbound customer calls and emails
• Assisting customers with service enquiries, bookings, and account queries
• Resolving customer issues and complaints professionally and efficiently
• Liaising with internal departments including operations and transport teams
• Updating customer records accurately on internal systems
• Building strong relationships with customers and providing excellent service
• Ensuring all administration and compliance processes are completed correctly
• Supporting the wider team with general customer service duties

• Previous customer service or call centre experience
• Strong communication and interpersonal skills
• Ability to work in a fast‑paced environment
• Excellent problem‑solving abilities
• Confident using computer systems and CRM platforms
• Strong attention to detail and organisational skills
• A positive, team‑focused attitude
• Experience with in waste management, logistics, transport, or service industries would be advantageous but not essential

• Competitive salary
• Full training provided
• Supportive team environment
• Career progression opportunities
• Modern office environment
• Monday to Friday working pattern
• Company benefits package

If you are customer-focused, motivated, and looking to join a growing business where you can develop your career, we would love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.