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SaaS Customer Success Specialist
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-07-26
Listing for:
Echobox
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Echobox is seeking a Customer Support Specialist in London to manage client relationships, drive product adoption, and ensure high retention. You will work closely with Sales, Product, and Engineering to resolve technical issues, onboard clients, and identify opportunities to expand service usage.
The role emphasises cross-functional collaboration, strong English communication, and a proactive, customer‑focused mindset in a fast-growing AI-driven SaaS environment.
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