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Customer Experience Team Lead - Drive Service Excellence
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-08-17
Listing for:
The Work Shop Resourcing Ltd
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, CRM Systems & Management, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
The Work Shop Resourcing Ltd in Poole is seeking an experienced Customer Service Team Leader to manage a busy team and drive service excellence across phone, email, CRM and online ordering.
You will coach staff, monitor performance against customer service KPIs, and ensure accurate CRM records while building strong relationships with customers, suppliers and internal teams to enhance the customer journey.
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