Receptionist, Customer Service​/HelpDesk

Salary:£26,208 per annum

Hours:40 hours per week (over 7 days – hours between8am-8pm to meet the business needs)

Job Type:Permanent

Are you a
warm and professional people-person
with
great organisational skills
and a love of
providing excellent service?At Haulfryn, we create exceptional holiday experiences and we’re looking fora
Receptionist
to be the friendly face of Holman’s Wood Holiday Park, welcoming guests, supporting the smooth running of reception and ensuring every visitor has an exceptional experience.

This is a great opportunity to join a supportive, close-knitteam and work in one of the UK’s most beautiful holiday park settings.

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Discounted Holidays
  at our picturesque UK holiday parks
• Discounted Meals
  at on-site restaurants
• 30
  
  Days Holiday
  (including bank holidays), increasing to 35 dayswith service (pro-rata for part-time)
• Company Sick Pay
• Bepart of a company with
  90 years of family values
  and acommitment to sustainability.

As a
Receptionist
, you will:

• Providea warm welcome
  to all guests, ensuring a professional and positive first impression.
• Handleand relay messages
  via phone, email or face to face, ensuring all communications are passed to the relevant departments.
• Check guests in on arrival
  , delivering 5-star customer service from themoment
• Liaise with internal departments
  to ensure guest needs are met quickly and efficiently
• Monitor visitor access and maintain security awareness
  for the safety ofour guests and colleagues
• Support with general administrative duties
  , including paperwork, reporting andfront-of-house organisation
• Dealwith complaints professionally
  , escalating where appropriate to ensurea swift resolution
• Maintaina tidy and welcoming reception area
  and ensure office supplies are stocked

We’re looking for a friendly and proactive team player whobrings:

• Atleast 2 years experience
  in a customer-facing or customer service role
• Excellent communication and interpersonal skills
• Strong customer care instincts
  , with a calm and efficient approach toproblem-solving
• Great attention to detail
  and the ability to juggle multiple tasks
• Confidence using Microsoft Office and booking systems
• Aflexible attitude
  to working weekends and bank holidays as partof a rota
• Initiative and professionalism
  , with a helpful attitude at all times

With
90 years of expertise
, we’re proud to beone of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations:Work in a place that inspires
• Family Values:Join a supportive, community-focused team
• Nurturing Nature:Sustainability is at the heart of what we do

If you’re ready to be the welcoming face of a friendly and high-performing team, we’d love to hear from you.

In line with the requirements of the Immigration, Asylumand Nationality Act 2006, all applicants must be eligible to live and work inthe UK. Documented evidence of eligibility will be required as part of the recruitment process.