Customer Service Assistant - Nights

Customer Service Assistant (Nights)

Sheffield

Hourly Rate
: £13.45

Contract
:
Permanent, 18 hours per week

Working Hours
:
Friday & Saturday nights between 9pm – 6am, plus overtime

Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.

• Be on hand for questions which may arise.

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.

• Ensure our facilities are being looked after respectfully by students & guests.

• Be on hand, delivering solutions to issues or challenges that may arise.

• Conduct block walks every 4-6 hours surveying and reporting every area of the building.

• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.

• Manage & store parcels correctly to allow students to easily access their deliveries as required.

• Be the primary point of contact for any potential incident or emergency that may occur onsite.

• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

• An experienced customer service professional, well-versed in delivering premium experiences to customers.

• Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.

• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.

• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.

• Strong organisational and leadership qualities with an ability to remain calm under pressure.

• Adaptability, creativity & positivity.

• Resilience, with an ability to effectively navigate unexpected situations.

• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.

• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available…