Adoptions Coordinator

Adoptions Coordinator

Final date to receive applications: 21 September 2026

Department: Rehoming & Fostering Services

Employment Type: Permanent

Location: Sheffield

Compensation: £12,488 - £13,396 / year

Contract:
Permanent, 18.75 hours per week

Salary: £12,488 - £13,396 per annum (£24,976 - 26,793 FTE)

Location:
Sheffield, S7 2PY

Closing date:
Monday 21st September 2026

Interview date: W/C 28th September 2026

We are recruiting an Adoptions Coordinator for our Rehoming & Fostering team at our rehoming, advice & behaviour unit in Sheffield. This is an important and critical role at Blue Cross ensuring pets in our care are suitably matched with their new owners and rehomed as quickly as possible.

Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which is just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many different ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so need to be innovative as a team to ensure we can help as many pets as possible, prioritising the most urgent of cases.

As an Adoptions Coordinator, you will ensure the adoption process is thorough, efficient and follows internal guidelines, matching assessed pets to new homes as quickly as possible.

Working closely with Pet Welfare Assistants and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network, you will be making key decisions proactively managing our pool of homes, matching each pet with the perfect adopter, and providing post adoption support when required.

This is a permanent, part-time role working 18.75 hours per week over a two-week rota to include public holidays.

Week 1: Tuesday, Saturday and Sunday

Week 2: Wednesday and Friday

This position can be combined with our current Pet Welfare Assistant vacancy, which is also 18.75 hours per week, to create a standard full-time schedule. Please apply for both roles if you are interested in this.

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.

You will be an excellent communicator and have experience of working in a client facing role in a similar, animal-related environment. You will have good knowledge of pet welfare as this is required to ensure the adoption process is successful. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders.

With a client focused approach, you will be able to make decisions when under pressure and possibly, at times, without input from others. You will have a problem-solving mindset which allows you to pragmatically look for solutions to issues. In addition, you need to prioritise, especially when it comes to making decisions on the adoption of pets and ensure you adopt a high attention to detail.

You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.

Knowledge, skills, and experience

• Demonstrable understanding and experience of matching considerations for pets and homes.
• Experience working or volunteering in a pet welfare role.
• Working knowledge of cat, dog, and small animal behaviour.
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.
• Good questioning skills…