Complaints Handler

Complaint Handler

Location: Sheffield (Office-Based)
Salary: £28,500 per annum
Hours: 9:00 – 5:00 Monday to Friday

We are looking for an experienced Complaint Handler to join a busy and growing team, managing and resolving customer complaints across the full complaint lifecycle within an FCA regulated environment.
You will be responsible for investigating and resolving complaints in line with FCA regulations and Consumer Duty, taking care to ensure that all investigations are thorough, accurate and completed within required timescales. The successful candidate will be comfortable working in a fast-paced environment and be passionate about ensuring fair and positive outcomes for customers.

Duties & Responsibilities

• Take ownership of complaints throughout the full lifecycle, from initial investigation through to final resolution.
• Gather and review relevant information to ensure all investigations are thorough and accurate.
• Maintain detailed and accurate records of complaints, investigations, outcomes and any identified root causes.
• Liaise with internal teams and stakeholders to gather information and support effective complaint resolution.
• Ensure complaints are handled in accordance with relevant regulatory requirements, internal policies and agreed timescales.