Receptionist, Customer Service​/HelpDesk

Receptionist - Bupa Dental Care Eckington
Practice:
Bupa Dental Care Eckington
Hiring Manager:
Nathan Williams

Hours:

Full Time, 36 hours per week

• Monday: 7:45am to 6:15pm
• Tuesday: 7:45am to 5:45pm
• Wednesday: 7:45am to 5:45pm
• Friday: 7:45am to 5:15pm

Bupa Dental Care Eckington
2 High Street, Eckington, Sheffield, S21 4DN

• Conveniently located on Eckington High Street.
• Free on-street parking is available close to the practice.
• Easily accessible from Sheffield, Dronfield, Chesterfield and surrounding areas via local road links.
• Local bus services operate through Eckington town centre, providing convenient public transport options.

The practice is situated in the heart of Eckington, with local shops, cafés, supermarkets and other everyday amenities within walking distance, making it easy to pick up essentials before or after work.
Be the friendly face that makes every patient feel at ease from the moment they arrive.
At Bupa Dental Care, our receptionists are the first point of contact for our patients, welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes.
Our receptionists play a vital role in creating a positive experience for every patient. From the moment they walk through the door, you'll help them feel comfortable, supported and well cared for. This is a varied and rewarding role where no two days are the same, and you'll be right at the heart of the practice.
If you enjoy working with people, have excellent organisational skills and take pride in delivering outstanding customer care, we'd love to hear from you.

• Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support - including quick access to remote GP, physiotherapy, and mental health services through My Healthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental Health Line, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits - from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital…