Commercial Assistant - TravelMaster

Final date to receive applications: 2 November 2026

Department: Customer Services

Employment Type: Permanent
- Full Time

Location: Sheffield Travel Interchange

Reporting To: John Henshall

Compensation: £29,114 - £31,538 / year

• Hours: 37 hours per week (full time)
• Contract: Permanent
• Salary: Grade 5 – £29,114 to £31,538
• Location: Sheffield (hybrid working)

Join Travel Master and help make public transport simpler and more accessible across South Yorkshire. This is an opportunity to play a key role in supporting a multi-operator ticketing scheme that helps thousands of people travel for work, education and leisure while contributing to efficient, customer‑focused services.

As Commercial Assistant, you'll play an important role in supporting the day‑to‑day operation of Travel Master. Working across customer service, administration, communications and commercial activities, this varied position offers the opportunity to make a visible contribution to a service that supports communities and businesses across South Yorkshire.

• Provide high‑quality support to customers, helping to resolve enquiries and deliver a positive experience.
• Support the management of sales, ticketing and revenue information, producing reports that inform business activity and decision‑making.
• Build effective relationships with transport operators, corporate customers, finance colleagues and external partners.
• Contribute to commercial activity, stakeholder engagement and promotional events that help raise awareness of Travel Master products and services.
• Support digital communications across social media, websites and customer information channels, ensuring information remains accurate and accessible.

This role would suit someone who enjoys working in a fast‑paced and varied environment where organisation, communication and attention to detail are equally important. A strong commitment to customer service and a collaborative approach will help drive success in the role.

• Experience in an administration, customer service or business support environment where accuracy and reliability are essential.
• Strong organisational skills, with the ability to manage competing priorities and deliver high‑quality work to deadlines.
• Confidence working with data and reports, coupled with good numerical and analytical capability.
• Excellent communication and relationship‑building skills, with the ability to work effectively with a wide range of stakeholders.
• A proactive and adaptable approach, with a genuine interest in improving services and delivering positive outcomes for customers and partners.

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

• Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro‑rata for part time colleagues.
• Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave
• Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme – Most roles within SYMCA work under the…