Information Strategist Customer Experience
Listed on 2026-10-27
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Customer Service/HelpDesk
HelpDesk/Support -
Business
Sheffield City Council is building its Customer Experience Capability, focusing on improving how residents access information and how staff are supported to deliver services. The Knowledge and Information Analyst will own the knowledge approach, establish trusted sources, and improve content quality for online and frontline support.
The role sits in the Customer Intelligence function, with a hybrid working pattern and opportunities to influence council information management and customer support
The following opportunity is for a Knowledge & Information Strategist for Customer Experience with Westfield Secondary School.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Knowledge & Information Strategist for Customer Experience role in the description above.
We appreciate your interest in this position.
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