Customer Service Representative

General information Date:
Tuesday, November 3, 2026 City:
Sheffield Country:
United Kingdom Working time:
Full-time Closing Date: 12-Nov-2026 Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. This is a hybrid role between home & our office in Sheffield, candidates must be able to travel to Sheffield office on a weekly basis, if needed.

Fully manage each day’s appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session. Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.

Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required. Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values.

Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly ‘Work in progress’ checks. Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP Prepare and distribute confidential customer documentation securely across different teams within CHDA.

Other general administrative duties. Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team. External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services. Qualifications & Experience Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above.

IT literate, with good Microsoft Office skills. Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems. Demonstrable experience in an administrative or customer service position. Individual Competencies Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner.

Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately. Able…