Student Experience Officer

Overview

You will be part of a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to the student voice (via student‑staff committees, NSS, TellUS) to enhance the student journey from induction to graduation.

You will play a key role in supporting delivery of student experience as students progress through their programme journeys, from welcome and transition to graduation.

We are looking to appoint a supportive, people‑focused and motivated individual who is committed to driving improvements to our student experience.

• Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with the Student‑Staff Committee and formal feedback mechanisms such as NSS and TellUS.
• Produce student‑facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools as required.
• Monitor student attendance, engagement and progression, implementing and maintaining processes which comply with University policy and immigration requirements.
• Work with the Student Experience Manager to support the delivery of student experience within the School, for example by coordinating and improving student events and community‑building activities.
• Work effectively to support changes to a students registration status as they progress through their programme of study.
• Support committees and working groups which may include taking minutes and producing draft agendas.
• Build, design and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives.
• Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School for short durations such as incoming study abroad periods.
• Support activities related to Extenuating Circumstances, Extensions and Learning Support Plans.
• Work collaboratively as part of a wider education and student support team, supporting the rota for the School's main student reception point, and providing cover for other members of the team as required.
• Build and engage with local and University networks to ensure up‑to‑date knowledge of internal policy and procedures.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

• Educated to A Level standard (or equivalent experience) – Essential
• Excellent interpersonal and customer service skills with significant experience of responding effectively to complex queries – Essential
• Significant experience working with complex policy and regulatory frameworks – Essential
• Experience of dealing sensitively with students and staff from a wide variety of cultures and backgrounds – Essential
• Proven ability to manage own workload in consultation with colleagues, and meet planned deadlines as well as unscheduled tasks – Essential
• Proven ability to manage sensitive and confidential information appropriately – Essential
• Excellent event organisation skills, with the ability to manage events and meetings targeting internal and external stakeholders – Essential
• Understanding of University of Sheffield services and processes – Desirable

• Grade: 5
• Salary: £27,319-£31,236, with potential to progress to…