Learner Engagement Officer

JOB DESCRIPTION Job Title

Learner Engagement Officer (LEO)

Sheffield (with travel across South Yorkshire as required)

Learner Engagement

Sales Director

£27,000 - £30,000 per annum (Dependent on experience)

Full Time, Permanent

Momentum Training is a leading independent training provider delivering high-quality, government-funded education and employability programmes across the UK. We work in partnership with employers, Jobcentre Plus, local authorities and community organisations to support individuals into learning, employment and career progression.

Our mission is to provide every learner with the skills, confidence and opportunities they need to achieve sustainable employment and improve their future prospects.

As a Learner Engagement Officer (LEO), you will be the first point of contact for many of our learners, providing high-quality Information, Advice and Guidance (IAG) throughout their learning journey.

You will engage with individuals seeking employment or career progression, helping them identify suitable training opportunities, overcome barriers to learning and progress into employment or further education. You will build strong relationships with referral partners, employers and local organisations, ensuring learners receive impartial advice and support that is tailored to their individual goals.

This is a varied role that combines learner engagement, careers guidance, partnership working, employer liaison and learner support.

• Promote Momentum Training's funded courses across Sheffield and South Yorkshire.
• Build and maintain a pipeline of prospective learners.
• Deliver presentations and information sessions to referral partners and community groups.
• Attend recruitment events, jobs fairs and community engagement activities.
• Engage with Jobcentre Plus and other referral organisations to generate learner referrals.

• Deliver impartial Information, Advice and Guidance to prospective learners.
• Complete high-quality learner assessments to identify career aspirations, previous experience and barriers to employment.
• Ensure learners are enrolled onto programmes that best meet their needs and career goals.
• Discuss realistic progression opportunities linked to local labour market demand.
• Provide labour market information to help learners make informed career decisions.
• Signpost learners to alternative providers or specialist services where appropriate.
• Maintain clear and accurate records of all IAG conversations.

• Support learners from initial enquiry through to programme completion.
• Maintain regular contact with learners to encourage attendance, achievement and progression.
• Identify barriers such as transport, childcare, financial hardship, wellbeing or additional learning needs.
• Refer learners to internal or external support services where appropriate.
• Provide ongoing encouragement and motivation throughout the learner journey.

• Build relationships with employers to identify vacancies and progression opportunities.
• Work collaboratively with the Business Development Team to match learners with employment opportunities.
• Develop relationships with community organisations, housing providers, charities and employability organisations.
• Promote Momentum Training within the local community.

• Complete learner enrolment documentation accurately and compliantly.
• Carry out Prior Learning Reviews before learners begin their programme.
• Maintain learner records using company systems.
• Ensure all documentation meets funding and compliance requirements.
• Maintain GDPR and confidentiality standards at all times.

• Learner enquiries generated
• Learner enrolments
• Programme starts
• Learner attendance
• Learner retention
• Learner progressions into employment
• Progressions into further learning
• New referral partners developed
• Employer engagement activity
• Social media activity and promotion
• Learner satisfaction
• Compliance and quality standards

• Experience working within…