Field Service Engineer - Radiopharmaceutical Industry

This role is a full‑time, office‑based position. However, the role involves frequent travel to our customer sites both in the UK and internationally.

As a Project Lead, you will oversee projects for our market‑leading nuclear medicine LIMS (Laboratory Information Management System), PETra and SPECTra. The ideal candidate will have a background in PET/SPECT production and be familiar with regulatory compliance.

This is a customer‑facing role with a high level of interaction to advise on numerous technical aspects with respect to implementation, processes and applications.

• Take ownership of project delivery, including scope, timelines, and risks, while coordinating cross‑functional teams and acting as the primary customer contact.
• Own and lead the end‑to‑end validation lifecycle including Validation Planning, IQ, OQ, and support of PQ activities.
• Develop, review, and maintain validation documentation.
• Act as Subject Matter Expert (SME) for PETra and SPECTra, providing configuration expertise, best practice guidance, and support for pre‑sales activities and solution design.
• Liaise with application developers to drive product improvements and ensure alignment between customer needs and product capability.
• Provide SME support for customer audits and inspections.
• Deliver training, prepare materials and provide ongoing coaching to new customers as part of a newly installed system.
• Support User Acceptance Testing, post‑install validation, including helpdesk support where requested.
• As SME, test and approve updated applications during the release process, taking ownership of customer upgrades, including on‑site software testing where required.

• Support sales team in:
  • Application demonstrations.
  • Bid process, tender document review.
  • SME support for specific technical questions.
  • Attend commercial conferences and user group meetings.
• Presentation requirements for group/users as directed.
• Company SME for guide, advise and update colleagues on best processes and practices within Nuclear Medicine.

The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.

• In‑depth knowledge of radiopharmaceutical production processes.
• Understanding of GMP and regulatory environments (GAMP 5, Annex 11, 21 CFR Part 11 knowledge).
• Ability to work with end users on‑site to ensure successful deployments, training and ultimately customer satisfaction.
• Ability to work with the internal development and QA teams to help drive future developments.
• Ability to enhance and maintain training materials.
• Experience delivering basic and/or advanced training.
• Ability to understand and work with IT teams at customer facilities.