Key Accounts Executive

• Location:
  
  Sheffield (United Kingdom)
• Contract:
  
  Permanent
• Working day:
  Full time
• Sector:
  Engineering and automotive
• Vacancies: 1
• Discipline:
  Engineering
• Work modality:
  On site

Orona UK

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

1 out of every 10 new lifts in Europe is an Orona lift

100 countries have Orona products installed

300,000 lifts worldwide with Orona technology

25,000,000 We bring more than 25 million people every day to their destination

Number 1 in production capacity in Europe for complete lifts

1st company in the sector worldwide certified in Ecodesign - ISO 14006.

More information at

Sheffield

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

As a Key Accounts Executive, you will provide vital administrative and operational support to our National Account Managers, working closely with Regional Service and Account Managers to ensure exceptional service is delivered to our national customers. You will be responsible for maintaining accurate customer and contract data, coordinating service activity, producing client and internal reports, supporting quotations and repairs, and ensuring all operational processes are completed accurately and on time.

• Provide day-to-day support to National Account Managers and Regional Service Teams
• Maintain accurate customer, contract, site and equipment records within the Service Management System
• Update and manage client reporting systems, ensuring information is accurate and up to date
• Produce and distribute internal and customer reports in line with service level requirements
• Coordinate with Regional Service Teams to ensure planned maintenance and additional works are completed within agreed timescales
• Receive, process and manage job sheets, quotations and operational documentation from regional teams
• Input and maintain data across service management and client reporting systems
• Monitor service delivery performance and highlight any issues requiring action
• Act as a key point of contact for customer enquiries, providing professional and timely communication
• Manage correspondence, electronic filing and general office administration for key accounts
• Prepare and issue standard quotations for repair works as directed by Regional Service and Account Managers
• Process customer orders and coordinate programme timings with regional teams, providing regular progress updates to customers
• Liaise with internal teams to ensure customer expectations and contractual service levels consistently achieved

If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.

We offer more than just a job — we offer long-term career development within a stable and growing company.

• Attractive Salary
  :
  Competitive pay that reflects your skills and experience
• Generous Holiday Allowance
  :
  Enjoy…