Engineering Service Manager

Engineering Service Manager

Location:

Sheffield, S20
Salary: £48,000 - £52,000 per annum DOE

Hours:

Monday-Friday
Type:
Permanent

We are looking for an experienced Engineering Service Manager to lead and support a team of engineers, ensuring customers receive a high-quality, responsive and efficient service.

This is a key management position where you will oversee the day-to-day service operation, coordinate engineers and field-based activities, and ensure installations, servicing, maintenance and repairs are completed safely and to a high standard.

• Lead, manage and support a team of service engineers.
• Plan and coordinate engineer workloads, installations, servicing and breakdowns.
• Allocate jobs and manage engineer schedules to meet customer requirements.
• Act as a key point of contact for customers regarding service and engineering issues.
• Monitor response times, job completion and overall service performance.
• Provide technical support and guidance to engineers where required.
• Deal with breakdowns, faults and escalated technical issues.
• Ensure engineers have the correct tools, equipment and parts to complete their work.
• Manage spare parts and liaise with suppliers where required.
• Ensure all work is completed in line with company procedures and health & safety requirements.
• Monitor service costs and identify opportunities to improve efficiency.
• Support the recruitment, training and development of service engineers.
• Work closely with sales, operations and engineering teams.
• Maintain accurate service records and produce regular performance reports.
• Visit customer sites when required to support engineers or deal with technical issues.
• Help develop and improve service processes and customer satisfaction.

We are looking for someone with a strong engineering background who has progressed into a service, supervisory or management position.

• Previous experience managing or supervising engineers.
• A strong mechanical or electrical engineering background.
• Experience with in a field service, maintenance or engineering environment.
• Excellent problem-solving and fault-finding skills.
• Good organisational and planning skills.
• Strong communication and customer service skills.
• The ability to manage multiple priorities in a busy environment.
• Experience coordinating engineers and service schedules.
• A proactive approach with the ability to make decisions under pressure.
• Good commercial awareness and an understanding of service costs.
• A full UK driving licence.

• £48,000 - £52,000 per annum DOE
• Permanent position
• Monday-Friday working week
• Sheffield S20 location
• Company benefits
• Opportunity to lead and develop an established engineering service team
• Long-term career progression
• Varied role combining management, technical support and customer-facing responsibilities