Customer Service Assistant

Responsibilities

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• Reliable team player
• Effective communication skills
• Positive attitude
• Engaged and self‑motivated
• Willing to learn and adapt

• Basic level of numeracy, literacy, and IT skills
• Must have passed school leaver’s age. For details, see
• Available to work day shifts, e.g. Sunday 1 pm – 5 pm. Working patterns are non‑contractual; advertised patterns may change.
• Competitive rates of pay

• 20% discount in our food stores, and additional discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and Smart Tech (after qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Flexibility to balance commitments, e.g., studying or caring responsibilities
• Enhanced statutory terms, subject to service criteria

East of England Co‑op