General Manager, O2 Academy

Venue: O2 Academy Sheffield

Company: Academy Music Group

Location: Sheffield

Reports to: Divisional Manager

Working Hours: Full time

Job Type: Permanent

The general manager is a key role within the organisation, accountable for the wider team at O2 Academy Sheffield and management of the day-to-day business and operational functions. A dynamic manager will lead exceptional delivery within this iconic venue in the heart of the city. Passionate about the live events industry and highly motivated to maximise the events diary, you will generate commercial and creative opportunities for shows and events with established acts, emerging artists and club events.

O2 Academy Sheffield is one of the city’s leading landmark live entertainment venues, where our shows and events are as diverse as the individuals within it. The successful candidate will be managing, developing and motivating an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

• Successful background in the live entertainment industry or venue management
• Experience of working as a manager or an operational role within a high-volume venue
• Proven track record in managing live performances and club events
• Knowledge of health and safety regulations and licensing
• Excellent communication and diplomacy skills
• Management experience of a large team
• Proficient in Microsoft Office packages
• Understanding of booking and promotions of live events
• Excellent control of operating costs and budgeting
• Self-motivated and results driven
• Personal licence holder
• First class client and customer service
• Demonstrable leadership and motivation of others
• Passionate and enthusiastic for the live events and club industry
• Flexibility to work irregular hours (weekends/evenings/public holidays
• Willingness to build positive working relationships
• A proactive leader in problem-solving who can negotiate solutions
• Strong awareness of P&L
• A dynamic, forward-thinking manager to deliver exceptional service
• Ability to drive the venue business forward

• Meet Company business objectives and manage operations
• Maximise the events diary
• Act as the first point of contact for all contracted events
• Maintain and develop client relationships
• Implement efficient business strategies as directed by the Company
• Duty manage events and programming to the highest quality
• Generate new business opportunities for commercial success and profitability
• Meet or exceed annual budget
• Ensure all paperwork and reporting is completed and professionally retained
• Management and accountability for forecasting and budgeting
• Oversee all licencing administration, risk assessment and due diligence
• Adhere to all existing and new health and safety legislation
• Periodic testing and certification of venue equipment
• Control all operating costs in line with set targets
• Manage expenditure for all venue departments
• Ensure the venue is maintained to the highest standards
• Direct building maintenance issues so that urgent repairs are carried out in a timely manner
• Lead on compliance for all Company working practices
• Uphold and enforce the relevant terms of the entertainment licence and changes to the law
• Work collaboratively with the venue team, local authority and Company head office
• Support all training requirements and annual appraisals for full-time employees
• Increase employee productivity
• To publicly represent the venue and Company in a professional manner

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.