Passenger Service Agent

Location

Heathrow Airport

Varied, 20 hours per week

Competitive

Join our Passenger Assistance team and be the reason our passengers enjoy a smooth, memorable and stress‑free journey through the airport.

• Assisting passengers who require support through the airport either on foot, by wheelchair or electric buggy depending on their needs.
• Transferring passengers on and off the aircraft either into their seat or wheelchair through safe manual handling techniques.
• Pushing wheelchairs and assisting with luggage.
• Delivering a calm, professional service in a busy environment.

• Friendly & approachable.
• Reliable & punctual.
• Calm under pressure.
• A true team player.
• Passionate about helping people.

• Full training provided.
• Work at one of the world’s busiest airports.
• 24/7 GP access (for you & your family).
• Mental health support.
• Cycle to Work scheme.
• Discounts, cashback & exclusive perks.
• Real career progression opportunities.
• Get Fit Programme.
• Financial and legal support.
• Access Perks at Work innovative employee app with discounts, gift cards, cashback, and exclusive offers; resources on family and life to health, money, and work; online chat or telephone service for urgent support in a crisis.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.