Customer Service Apprenticeship Specsavers

Introduction

As an apprentice in our store and you'll have everything you need to truly realise your potential- with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give customers a warm welcome and be dealing with orders and payments.

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

• Giving customers top-notch advice
• Giving customers a warm welcome to the store
• Dealing with orders
• Efficiently answer telephone calls to the store
• Advising customers their hearing aids/glasses are ready or delayed as appropriate

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

• Communication skills
• Organisation skills
• Administrative skills
• Team working

• Essential - GCSE - Maths - 9-4 (A*
  - C)

Course: Customer service practitioner (level
2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Week: Days and shifts to be confirmed- full-time to include weekend working.

Expected Duration: 1 Year

Training Provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED