Risk Manager

Location: Sheffield Office (on site/hybrid) – on-site preferred

Hours: 37.5 hours per week

Monday – Friday

To design, implement, and maintain a proportionate risk management framework that supports regulatory compliance, operational resilience, and customer outcomes.

The Risk Manager, within the second line, reporting to Head of Risk and Compliance, will act as a bridge between the various governance forums and the first line, including IT, ensuring risks are identified, assessed and managed effectively whilst establishing meaningful MI for key stakeholders and to the various governance forums.

You’ll play a key role in supporting the firm at each step of the customer journey, including but not limited to (customer contact, Lending, complaints, collections, IT delivery, Operational Resilience etc) in embedding its risk management framework.

Collaborate with risk owners, Management and senior stakeholders to identify, assess, and mitigate risks across the firm, ensuring independence from daily business, whilst providing tailored risk management support.

• Develop and embed a risk management framework tailored to a small consumer credit firm undergoing growth and maturity
• Identify emerging risks and propose mitigation strategies
• Support the identification and documentation of risks and controls in line with the organisation’s framework and activities
• Responsible for the completion and assessment of Risk and Control Self Assessments (RCSAs).
• Track risk events, near misses, and remediation actions.
• Support the identification of root causes of risk events and incidents and how these fit with the existing risks and controls
• Produce regular risk dashboards and reports for senior management and regulators.

• Collaborate with risk owners and Head of Departments to provide risk oversight for change and transformation projects, including defining risks and controls and ensuring effective governance and documentation is in place to demonstrate customer outcome considerations
• Promote a strong risk culture across the organization
• Deliver risk awareness sessions to colleagues
• Support SM&CR responsibilities where appropriate

• Represent risk in department governance committees, and working groups, and provide management information (MI), to support effective decision-making and risk oversight.
• Analyse department Risk Appetite, Customer Outcomes and management information and data to assess and identify risks for mitigation, presenting reports to relevant committees and forums.
• Identify and monitor the departments Top Risks, Emerging Risks and Issues Under Management for reporting to various governance forums
• Responsible for the establishment, and/or enhancement of the firm’s risk management policies and procedures

• Proven hands‑on experience in implementing, configuring, and maintaining risk management systems
• Must demonstrate the ability and willingness to engage at a detailed, operational level while also influencing and communicating effectively with executive leadership
• Experienced in advising business stakeholders, providing advice and guidance on risk management, procedures and policies, and participating in internal committees and contributing risk insight
• Sound knowledge of the FCA handbook, particularly CONC and Consumer Duty.
• Proven experience in a consumer credit, or a similar FCA‑regulated financial services firm/sector.
• Excellent communication, stakeholder management and collaboration, and influence/problem‑solving skills.
• Experience in managing/supporting business projects/initiatives, particularly relating to operational efficiency, business change transformation and regulatory change.

In addition to any specific individual obligations as detailed above, this role is subject to the FCA’s Conduct Rules under the Senior Managers and Certification regime (SM&CR). All employees both permanent and temporary are expected to:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA and other regulatory bodies
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards of market conduct AND
• Employees must also act to deliver good outcomes for retail customers, in line with the Consumer Duty

Job Types: Full-time, Permanent

• Company pension
• Private medical insurance

Please inform us if you have a disability that would require reasonable adjustments for the recruitment process/job role.