Commercial Relationship Director

Sheffield, United Kingdom
Leeds, United Kingdom

Role holders are responsible for developing, managing, and expanding a portfolio of customer relationships through direct, face‑to‑face engagement. They oversee and deliver lending facilities typically ranging from £1m to £15m, applying strong financial expertise and a deep understanding of the South Yorkshire business market to support strategic growth, securing new lending opportunities, and attracting deposits from both new and existing customers.

A key focus is placing customers’ interests at the centre of every interaction, maintaining the team’s reputation for excellent service, reducing attrition, and identifying appropriate cross‑selling opportunities that meet customer needs while maximising income for us. Role holders also support customers in the day‑to‑day running of their organisations by maintaining a detailed understanding of their operations and sharing relevant market insights, including regional intelligence.

The position requires ongoing monitoring and analysis of financial data, alongside regular visits to customer premises to understand performance, processes, and risk. This includes identifying early signs of financial stress and taking timely action to protect both the customer and the organisation, while ensuring full compliance with internal policies, procedures, and FCA regulations. Visibility in the South Yorkshire marketplace is essential, and role holders are expected to participate in local networking and events to maintain up‑to‑date market knowledge and create new business development opportunities.

They also build and leverage strong relationships with professionals across the market, using their banking expertise to assess, progress, and convert viable opportunities.

• Business Banking experience and a strong business acumen, commerciality, and technical financial skillset to assess businesses, analyse financial statements and provide innovative financial solutions.
• Professional network across the Sheffield and South Yorkshire marketplace.
• Relationship management experience gained within Business Banking.
• The ability to understand financial accounts, cash drivers, and other information to identify opportunities and issues in both new opportunities and in the existing customer base, including proposing actions and/or solutions.
• Experience of presenting financial and other business information, including risks and mitigants, within a clear and well‑structured credit paper.
• Knowledge and understanding of the economic environment, and how these factors may influence business performance.
• A solid understanding of banking financial products and services, and an awareness of risk management practices.
• Aptitude for verbally articulating our position or decision in often complex scenarios, including the delivery of difficult messages.
• The ability and experience to cope with a complex and high work demand, and multiple and continually challenging situations.

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

• Job Identification 3425
• Apply Before 07/05/2026, 10:55 PM
• Locations 66 Fargate, Sheffield, S1 2HE
  , GB 94 Briggate, Leeds, LS1 6NP
  , GB