Pensions Administrator; Bereavments Team

Angard Staffing is the dedicated provider of agency support staff for Royal Mail's HR services centre based in Sheffield. Due to an increase in workload volumes, we are looking for candidates with great attention to detail, excellent administration, and communication skills to join our inclusive and friendly team on a temporary basis.

• Role:
  Pensions Administrator (Bereavements Team)
• Location:
  
  Royal Mail, Pond Street, Sheffield, S98 6HR
  (Office based but potential for hybrid working)
• Start Date:
  
  Immediate
• Pay Rate: £13.17 per hour
• Contract:
  
  Temporary (6 months, with potential extension)
• Hours:
  
  Around 37.5 hours per week, between 8am - 4pm

This successful candidate will be responsible for accurately calculating and processing pension benefits for beneficiaries of the Royal Mail Pension Plan, ensuring delivery to agreed service levels and quality standards. They will demonstrate flexibility by supporting wider team activities and contributing across multiple service streams as required.

• Calculate and process beneficiary pension benefits in line with entitlements under the Royal Mail Pension Plan rules
• Communicate pension entitlements clearly to beneficiaries and resolve queries in a timely and professional manner
• Deliver services in line with agreed service levels and quality standards, ensuring compliance with Plan rules and HRS service specifications
• Contribute to continuous improvement initiatives, supporting PASA Gold Standard requirements and internal improvement frameworks
• Take ownership of personal and professional development, maintaining and enhancing relevant skills and knowledge
• Ensure technical knowledge remains current to support the ongoing delivery of a high-quality service
• Build and maintain strong, professional relationships with customers, clients, stakeholders, and Royal Mail colleagues, delivering consistent value‑added service.
• Provide flexible support across Pension Service Centre teams as required, including Activations, Bereavements, Additional Benefits, Payroll, Plan Finance, and Pensions Data Management

• Educated to GCSE level (grades A
  -C), including strong passes in English Language and Mathematics
• Holds, or is willing to work towards, a professional pensions or payroll qualification (e.g. via a Workplace Pensions Apprenticeship)
• Ideally demonstrates proven experience as a pensions or payroll practitioner, with a solid understanding of pensions legislation, particularly Defined Benefit (DB) and Career Average schemes within a public sector environment
• Proven ability to deliver a professional, customer‑focused service to a high standard
• Strong numerical and analytical skills, with a high level of accuracy and attention to detail
• Excellent written and verbal communication skills, with the ability to explain complex information clearly
• Demonstrated flexibility, with a track record of adapting to meet changing customer and business requirements
• Advanced working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Strong planning and organisational skills, with experience managing workloads and meeting tight deadlines
• Effective problem‑solving skills, with the ability to identify and resolve issues efficiently
• Well‑developed analytical and reporting capabilities
• Consistently demonstrates behaviours that exceed customer expectations and deliver a high‑quality service

You will be required to work 5 days a week Monday - Friday with typical core hours of attendance being between 8am - 4pm although this can be flexible and may change in line with business needs. You will work from Pensions Service Centre, Pond Street Sheffield, hybrid working may be available although not guaranteed.