Senior Pensions Administrator

Job reference 341141

Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays, and a company pension scheme with highly competitive employer contribution rates.
Full Time, Permanent.

Location:

Royal Mail, Pond Street, Sheffield S98 6HR
- hybrid with 4 days in the office.

At Royal Mail, our people are at the heart of everything we do. Our pension schemes support thousands of current and former employees, and we're looking for an experienced Senior Pensions Administrator to join our Pensions Data Management team. This is an exciting opportunity to play a key role in ensuring the quality, accuracy and integrity of pension data that underpins the administration of our pension schemes.

You'll work with colleagues, advisers and external partners to resolve complex data issues, support regulatory compliance and help deliver an exceptional service to our members. As a subject matter expert, you'll provide guidance and coaching across the wider Pensions Services function, helping drive continuous improvement while ensuring we meet our contractual and regulatory obligations.

• Ensure pension data is accurate, complete and maintained to the highest standards.
• Investigate and resolve complex pension and payroll data issues.
• Support the delivery of actuarial valuations by providing high-quality data to scheme advisers.
• Work with internal and external data providers to resolve interface and data quality issues.
• Help ensure compliance with regulatory requirements, including Pensions Regulator data standards and Pension Dashboard obligations.
• Act as an escalation point for complex member queries and complaints.
• Provide technical guidance and coaching to colleagues across Pensions Services.
• Identify opportunities to improve processes, challenge existing ways of working and drive positive change.
• Support the effective planning and delivery of team workloads to meet service level agreements and customer expectations.
• Ensure established business processes and safe systems of work are followed.

• Significant experience working within pensions administration or pension data management.
• A strong understanding of UK pension arrangements, including Defined Benefit (DB), Career Average and Collective Defined Contribution schemes.
• Knowledge of HMRC and The Pensions Regulator requirements.
• Understanding of pension administration best practice and industry frameworks such as PASA.
• Strong intermediate-level proficiency in Microsoft Excel.
• Experience analysing and resolving complex pension data issues.
• Excellent communication skills, with the ability to explain technical information clearly to a range of audiences.
• Strong planning, organisation and stakeholder management skills.
• A track record of identifying and implementing service improvements.
• GCSEs (or equivalent) in English language and Mathematics (desirable).
• A professional pensions qualification, such as PMI, QPA, Certificate or Advanced Diploma in Pensions Administration, or equivalent (desirable).

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Supportive and generous company sick pay.
• Funded Dental – As an employee you are eligible to employer funded dental insurance.*
• Health Assessment – As an employee you are eligible to an employer funded health assessment every 2 years.*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

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Closing Date:
Sunday 2nd August. Please note, this advert may close early if the appropriate number of applications has been reached.