Financial Planning Director

What you'll be responsible for Client Service

• Excellent client management skills, delivering consistently high-quality advice while acting as a point of reference for complex client cases and judgement-based decisions within the team.
• Ensure that clients' annual review services are delivered consistently and reliably and that the records adequately attest to this.
• Manage a client portfolio with Group revenue contribution of over £500k per annum with AUM of over £60million.
• Ability to review client circumstance and identify areas of important/potential future opportunities.
• Proactively engages with clients and intermediaries, resolving issues and enhancing client experience, consistently achieves high levels of client satisfaction and retention.
• Collaborates with IM's/ PM's and other Rathbones services to deliver holistic outcomes (where appropriate).

• Manage risk by: maintaining good working knowledge and provide advice in line with legislative and other requirements; completing CPD in line with regulatory requirements to maintain SPS; ensuring complete and timely records are made of all interactions with clients and technical documentation is in place to satisfy any requirements of any pension, investment, legislative or compliance changes; regular reviews of clients' personal arrangements in line with the Ongoing Advice/ one off advice service.
• Takes responsibility for personal development

• Builds & maintains network within Financial Planning and Investment Management and has a network with external stakeholders to support with client introductions.
• Contribute to the growth of the business (and own client book) through provision of high-quality compliant advice and the participation in marketing initiatives.
• To follow up on all opportunities to win new clients.
• Participates in Business Development Training.
• Continue to identify and pursue new business opportunities aligned with Rathbones strategic goals.

• Active role in projects and commitment to continuous improvement of the business.
• Actively contributes to training and development of team members.
• Consistently shares best practices with team and supports a right 1st time attitude.

If you meet some of these criteria and are excited about the role, we encourage you to apply

• CII Level 6, Chartered Financial Planner or equivalent (CISI).
• Complete any further qualifications as required by the business.
• Strong technical capability and competence.
• Knowledge updated regularly through reading updates, attending industry events or company briefs.
• Commercial awareness whilst ensuring that regulatory and Training & Competence requirements are observed.
• Continues to seek new business, AUM and revenue.
• Influencing and organisational skills.
• Team working skills and focus on collaboration.
• Excellent communication skills with active listening skills.
• Attention to detail.
• Builds and maintains a network internally and externally.
• Pro-active, collaborative and accountable.
• Provides regular coaching and mentoring to more junior members of the team, actively supporting their development and reinforcing advice standards and best practice.
• Ability to take personal responsibility, exhibit good judgement and to consult with others on more complex portfolio situations.
• Actively seeks feedback to improve own performance.
• Inspires confidence and trust when dealing with colleagues and clients.
• Experience of successfully delivering a Financial Planning service and building relationships.