Pensions Service Team Leader

​Job reference 342495

Pensions Service Team Leader

Location:

Royal Mail, Pond Street, Sheffield, S98 6HR
- we expect a minimum of 4 days' office attendance

Permanent, Full time Salary & Benefits Competitive basic salary

Plus:
• Up to 10% annual bonus potential
• 25 days annual leave plus bank holidays
• Pension: access to the UK’s only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum
* We’re looking for an experienced people leader to join our Pensions Services Centre and lead the Retirements team responsible for supporting active and deferred members of the Royal Mail Pension Plan.

This is an exciting opportunity to manage and develop a team of Pensions Administrators, ensuring workloads are effectively managed and members receive an accurate, efficient and professional pensions administration service. You’ll monitor performance, maintain compliance with Trustee requirements and agreed service levels, and identify opportunities to improve efficiency and the overall member experience.

You’ll join a large and established pensions operation, with the opportunity to develop your leadership experience and build broader knowledge across other areas of Pensions Services, including the Royal Mail Collective Pension Plan.

What You’ll Be Doing Leading, motivating and developing a team of Pensions Administrators to deliver an accurate, efficient and customer-focused service

Planning and allocating workloads to ensure appropriate team coverage and delivery against agreed service levels

Monitoring team performance and outputs, using data to identify trends and drive improvements

Holding regular one-to-ones and providing ongoing coaching, mentoring and support

Ensuring processes and controls are operating effectively, and services remain compliant with Trustee, legislative and regulatory requirements

Identifying and delivering efficiencies, challenging existing ways of working and supporting continuous improvement

Ensuring accurate calculation and payment of pension benefits in accordance with Royal Mail Pension Plan rules

Building effective relationships with colleagues, Trustees, suppliers and other internal and external stakeholders

Supporting the delivery of operational and financial targets.

What We’re Looking For You’ll be a confident and supportive leader who can motivate others, manage performance and maintain high standards within a structured service environment.

We’re looking for:

Strong people leadership experience, with the ability to lead, coach, mentor and develop others

Experience managing team workloads, performance and service delivery

Strong stakeholder management skills

Knowledge of pensions administration and the principles of working within a regulated environmentA customer-focused approach, with the ability to deliver against demanding timescales and agreed service levels

Strong planning and organisational skills, with the ability to manage competing priorities

Good analytical and numeracy skills, with experience using performance information to improve efficiency

Excellent written and verbal communication skills

The ability to challenge existing processes and support continuous improvement.

Desirable Skills and Experience Previous experience within pensions administration

Experience working in a shared services environment

Knowledge of UK pensions, particularly Defined Benefit or Career Average schemesA relevant professional pensions qualification, such as a Certificate or Advanced Diploma in Pensions Administration, PMI qualification or equivalent.

Benefits & Rewards In addition to the salary and benefits outlined above, you'll also enjoy:
• Family friendly support - enhanced…