Credit Control Manager Renishaw

The SMH Group offers a comprehensive suite of financial services to our clients including Accountancy, Financial Services, Wills & Probate, Commercial Finance, Residential Mortgages and Corporate Finance. We have over 240 employees across our 11 offices throughout the Yorkshire/Derbyshire region.

At SMH Group we truly believe our people are our greatest strength which is why we want to give them the confidence to grow and shape their future
. As we continue to grow as a business we strive to be guided by our core behaviours –
Client Centric
, acting as One Firm
, and Caring
by doing the right thing for our people, clients and communities
. As clients and our people at the fore front of everything we do, we leave no stone unturned to deliver consistent and impactful results. We foster a culture of respect, support, and inclusion within our teams.

If you’re looking to be part of a purpose-driven team we’d love to hear from you.

The Credit Control Manager is a newly created Group role with end-to-end ownership of the centralised credit control function. The role will establish a consistent, commercially effective approach to cash collection across all entities, improving debtor days, reducing bad debt exposure and freeing client-facing teams to focus on their clients.

Working closely with the Financial Controller, partners and operational leaders, the postholder will define the Group’s debt collection strategy, policy, escalation framework and performance targets, and will lead the team responsible for delivering them.

The role will also support the Group’s growth agenda by improving and automating processes, providing reliable cash collection insight and leading the onboarding of acquired practices into the central function. This is an opportunity to shape a high-profile function from the ground up and build a model that scales with the Group.

• Own the end-to-end credit control and cash collection process across all Group entities, from invoice issue through to receipt allocation and ledger maintenance.
• Lead, coach and develop the Credit Controller including objective setting, performance management, appraisals, workload allocation and leave approval.
• Design, document and implement a Group-wide credit control policy, standard operating procedures, chasing cadence, payment terms and escalation routes.
• Act as the senior escalation point for internal and external debt resolution queries, balancing firm collection with the protection of client relationships.
• Agree and monitor payment plans and recommend proportionate next steps for persistent or higher-risk debts, including service suspension, legal recovery and court action where appropriate.
• Work with partners, fee earners and finance colleagues to investigate and resolve billing disputes promptly and address root causes of late payment.
• Ensure cash receipts are allocated accurately and promptly and that time write-outs, invoicing and debtor ledgers are complete and accurate within the relevant systems.
• Produce timely reporting on aged debt, debtor days, lock-up, collection performance and bad debt risk by entity, office, department and partner, with clear commercial commentary and actions.
• Maintain reliable collection forecasts to support rolling cash flow forecasting, month-end reporting, bad debt provisioning and write-off recommendations.
• Identify and implement system, workflow and automation opportunities that improve efficiency, control and scalability without compromising accuracy.
• Support acquisition due diligence by reviewing debtor ledgers and collection practices, and lead the onboarding, ledger clean-up, process alignment and training required for acquired practices.
• Build strong relationships with partners,…